IT Support Services
ICT systems are an integral part of any business and are often neglected, not on purpose but out of frustration, as ICT can be complex and time consuming for the untrained eye. Why worry about this if you have Yagnaa Soft to do it for you? We offer the following solutions:
Service Level Agreements (SLA)
Instead of having an in house IT department you can always outsource it. That encompasses all the services.
Vdishaa offers professional IT management and support of network infrastructure systems for SMEs and large corporate clients. IT support solutions will be structured to suit your specific business requirements.
Vdishaa SLA facilitate a combined proactive and reactive approach. This way you are afforded peace of mind that your IT environment is up-to-date, consistently available, more stable, and secure. IT matters are handled in the quickest time possible, ensuring maximum uptime.
SLA will entitle you to:
Onsite IT Staff
Permanent onsite IT staff on a full day or half-day basis.
Adhoc/Pay-as-you-go onsite support
No contracts – only pay for IT support when you need it. This will be handled on a first come first serve basis. This option may be preferred by smaller clients with a simple IT infrastructure set up. This is mainly a reactive solution to deal with IT problems as they arise. In most cases this could have been prevented, if you were a SLA customer.
REMOTE IT SUPPORT
Remote support is available to SLA customers free of charge. Adhoc customers will receive 4 minutes per call free of charge. Thereafter normal labour rates apply.
Useful for faster IT problem resolution and performing proactive system maintenance.